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Your International Patient Coordinator is not a tour guide. They are your legal representative, language bridge, hospital liaison, and safety net on Indian soil — from the day you land to 90 days after discharge. Here is exactly what they do.
Your IPC coordinator meets you at the airport, accompanies you to every hospital appointment, provides real-time language interpretation during consultations, conducts daily in-hospital check-ins, manages your FRRO registration if your stay exceeds 180 days, and handles any local emergencies — including liaising with police if needed. They are your single point of contact for everything that happens on Indian soil.
GoMed's IPC coordinators speak Arabic, French, Swahili, Russian, Hindi, and Chinese — matched to your language at the time of booking. Language matching is not optional: your coordinator must be able to communicate directly with you without a third-party interpreter. This matters most during post-operative consultations, when medical instructions are complex and misunderstanding has consequences.
Your coordinator attends every doctor consultation with you, takes notes, and follows up with the medical team on your behalf. They escalate concerns to senior consultants when needed — something that is difficult for international patients to do alone. They also manage billing disputes, insurance documentation, and discharge planning.
GoMed's IPC service does not end at discharge. Your coordinator conducts structured AI-assisted check-ins at 7, 30, and 90 days post-discharge. These check-ins flag recovery concerns early and connect you with your treating physician if needed. For patients who return home, the coordinator remains reachable via WhatsApp for the full 90-day period.
After you complete your AI pre-screening and hospital matching, GoMed assigns a coordinator within 2 hours. Assignment is based on language match, specialty experience, and hospital familiarity. You receive an introduction via email and WhatsApp before you travel — so you know your coordinator before you land.
Your IPC coordinator is your legal representative and language bridge — not a tour guide
Language matching is mandatory: Arabic, French, Swahili, Russian, Hindi, Chinese available
Coordinators attend every consultation, manage billing, and handle local emergencies
The 90-day post-discharge check-in programme is included in every GoMed case
Coordinator assignment happens within 2 hours of hospital matching — before you travel
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